nusyar Privacy Policy

nusyar ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses the nusyar platform at nusyar.net. This Privacy Policy sets out in clear terms how nusyar collects, uses, stores, and discloses personal data in connection with the operation of our online casino and sports betting platform, which serves Filipino players across the Philippines — from Manila and Cebu to Davao, Quezon City, Makati, and beyond.

This policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC). It is also informed by the data handling obligations imposed on PAGCOR-regulated gaming operators.

This Privacy Policy should be read together with the nusyar Terms & Conditions and Responsible Gaming Policy. By using the nusyar platform in any capacity, you confirm your acceptance of this policy in its entirety.

For the purposes of the Philippine Data Privacy Act of 2012, nusyar is the Personal Information Controller (PIC) in respect of the personal data collected through the nusyar platform. As PIC, nusyar determines the purpose and means of processing personal data belonging to registered players and site visitors.

Where nusyar engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or IT infrastructure suppliers — those third parties act as Personal Information Processors (PIPs) under written contractual agreements that impose equivalent data protection obligations.

nusyar collects personal data from players and site visitors in the following categories:

3.1 Registration Data

When you create a nusyar account, we collect your full legal name, date of birth, residential address in the Philippines, contact email address, and your chosen account username. This information is required to establish and maintain your account.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulatory requirements and Philippine anti-money laundering laws, nusyar is required to verify the identity of all account holders. KYC data includes copies of government-issued photo identification (such as a PhilSys national ID, passport, or driver's licence) and proof of current residential address. Biometric or facial verification data may also be collected where required by the applicable KYC process.

3.3 Financial Data

nusyar collects information about the payment methods you use to deposit and withdraw funds, including GCash mobile number, PayMaya account reference, or bank account details for BPI, BDO, or Metrobank transactions. Full payment card numbers are not stored by nusyar — these are handled exclusively by our PCI-compliant payment processing partners.

3.4 Gameplay & Transaction Data

We maintain records of your betting and gameplay activity on the nusyar platform, including game history, wager amounts, win/loss records, session timestamps, and transaction history. This data is required for regulatory reporting, dispute resolution, and responsible gaming monitoring.

3.5 Technical & Device Data

When you access the nusyar platform, our servers automatically record certain technical information including your IP address, browser type and version, device type, operating system, referring URL, and session duration. This data is used for platform security, fraud prevention, and service optimisation purposes.

3.6 Communications Data

If you contact the nusyar support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3.7 Summary of Data Categories

nusyar uses personal data collected from players for the following purposes:

• Account management: Creating, maintaining, and securing your nusyar account, including password reset and account recovery functions.
• Identity verification: Conducting KYC checks to confirm age (21+), identity, and residential eligibility in compliance with PAGCOR regulations.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and reconciling your transaction history.
• Regulatory compliance: Fulfilling reporting obligations to PAGCOR and relevant Philippine government agencies, including anti-money laundering (AMLA) reporting requirements.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, account takeovers, and other prohibited conduct.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and to administer player-requested tools such as deposit limits, loss limits, cool-off periods, and self-exclusion.
• Customer support: Responding to enquiries, resolving disputes, and maintaining records of support interactions.
• Service improvement: Analysing aggregated, anonymised gameplay and technical data to improve the performance, reliability, and features of the nusyar platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications and only through the channel you have specified.

Under the Philippine Data Privacy Act, nusyar processes personal data only where a lawful basis exists. The applicable bases for nusyar's data processing activities are as follows:

• Contractual necessity: Processing required to fulfil the nusyar Terms & Conditions — for example, account registration, payment processing, and maintaining gameplay records.
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Philippine Data Privacy Act itself, and other applicable Philippine laws.
• Consent: Processing activities where you have provided explicit, informed, and freely given consent — primarily in relation to marketing communications and optional analytics features.
• Legitimate interests: Processing carried out for the legitimate interests of nusyar or third parties, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.

nusyar uses cookies and similar tracking technologies on the nusyar.net platform. A cookie is a small text file placed on your device when you visit a website. nusyar uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly — for example, maintaining your login session and remembering your preferred language. These cannot be disabled.
• Functional cookies: Enable enhanced features such as remembering your game preferences and display settings between sessions.
• Analytics cookies: Allow nusyar to understand how players navigate and interact with the platform, using aggregated and anonymised data, so that we can improve the user experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

Non-essential cookies are only placed on your device where you have provided consent via the cookie preference banner displayed on your first visit to nusyar.net. You may update your cookie preferences at any time through your account settings.

nusyar does not sell, rent, or trade your personal data to third parties. Personal data is shared with third parties only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank — to facilitate deposits and withdrawals. Each processor handles data in accordance with its own privacy policy and applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party identity verification services used to conduct mandatory PAGCOR-required KYC checks. These providers are engaged as Personal Information Processors under written data processing agreements.
• Game content providers: Third-party game studios and live dealer platform operators whose games are hosted on nusyar — limited technical and gameplay data may be shared to enable game delivery and fair play monitoring.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement bodies — where required by applicable Philippine law or a valid legal order.
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data solely on nusyar's instructions under contractual data protection obligations.

All third-party processors engaged by nusyar are required under contract to implement appropriate technical and organisational security measures and to process personal data only for the specific purposes authorised by nusyar.

nusyar implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, and destruction. Key security measures include:

• TLS encryption: All data in transit between your device and nusyar servers is protected using Transport Layer Security (TLS 1.2 or higher).
• Encryption at rest: Sensitive personal data stored in nusyar databases — including KYC documents and financial data — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. nusyar staff access is governed by role-based access control policies and multi-factor authentication requirements.
• Intrusion detection: nusyar employs real-time intrusion detection and security monitoring systems to identify and respond to anomalous activity on the platform.
• Regular security assessments: The nusyar platform undergoes regular security audits and penetration testing by independent third-party security specialists.
• Data breach response: In the event of a personal data breach, nusyar will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required under NPC Circular 16-03, and will notify affected players without undue delay where the breach is likely to result in a risk to their rights and freedoms.

nusyar retains personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce agreements. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised in a manner that makes re-identification impossible. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by nusyar:

• Right to be Informed: The right to know whether nusyar holds personal data about you, and to receive clear information about how that data is collected and used — which this Privacy Policy is designed to provide.
• Right to Access: The right to request a copy of the personal data nusyar holds about you, along with information about the purposes of processing, the categories of data held, and the recipients of that data.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data held in your nusyar account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful — subject to nusyar's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data where that processing is based on legitimate interests or is carried out for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph if you believe that nusyar has processed your personal data in violation of the Data Privacy Act.

The nusyar platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal age for casino-style gambling under PAGCOR regulations and Philippine law. nusyar does not knowingly collect personal data from individuals under the age of 21.

All accounts undergo mandatory age verification as part of the KYC process. Where nusyar has reasonable grounds to believe that an account was registered by a person under 21 years of age, the account will be immediately suspended, all gameplay will be voided, and any deposited funds will be returned to the originating payment method following identity verification.

If you are a parent or guardian and believe that a minor has registered an account with nusyar or provided personal data to the platform, please contact the support team immediately at [email protected] so that appropriate action can be taken without delay.

nusyar reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, nusyar will notify registered players via email or through an in-platform notification at least 7 days prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this policy was published. The current version of the Privacy Policy is always the version available at nusyar.net/privacy-policy. Continued use of the nusyar platform following notification of changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how nusyar handles your personal data. If you disagree with any changes made to this policy, you must stop using the platform and may request account closure in accordance with Article 14 of the nusyar Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data nusyar holds about you, you may contact us through the following channels:

• Email (Data Privacy Requests): [email protected] — subject line: "Data Privacy Request"
• Live Chat: Available 24 hours a day, 7 days a week through the nusyar platform.

nusyar's Data Protection Officer is responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. The DPO is registered with the National Privacy Commission in accordance with NPC requirements.

For complaints that cannot be resolved directly with nusyar, you have the right to lodge a complaint with the National Privacy Commission (NPC), the supervisory authority for data protection in the Philippines.